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Customer Satisfaction

The greater proportion of our business has been obtained through personal and corporate recommendations from previously satisfied customers. Our continued success rests upon our ongoing dedication to delivering excellence to you.

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Date (11/06/2008): Name of Guest Sue Irvin
Vehicle make/model: BWM 3 Series and Mercedes
Comments Thank you so much for all your help. The whole process was excellent and it ran very smoothly, I would have no hesitation in recommending your services to friends and colleagues or using your service again. Thank you very much!
Date (03/06/2008): Name of Guest Julie Williams
Vehicle make/model: Fiat Punto
Comments Derek arrived early and was very pleasant and helpful, i was very happy with the service and im sure derek is an asset to your team. Thanks for your help.
Date (15/05/2008): Name of Guest Lisa Silvers
Vehicle make/model: Renault Megane
Comments Recovered a vehicle for one of our customers. very helpful and very quick response, would recommend to anyone. Thank you.
Date (09/05/2008): Name of Guest Amanda Astley
Vehicle make/model: Renault Combo Van
Comments Rarely do you encounter such excellent customer service these days, they collected a van for a client of ours at very short notice - nothing was too much trouble. Very, very impressive.
Date (06/04/2008): Name of Guest darren moores
Vehicle make/model: RANGE ROVER
Comments 'great service, very helpfull driver, highly recomend TOOK GREAT CARE OF MY 50 GRAND MOTOR CHEERS'
Date (01/04/2008): Name of Guest samantha barrett
Vehicle make/model: Renault Megane
Comments 'Absolutely fantastic! very quick service, very helpful and polite driver. Highly recommended.'
Date (30/03/2008): Name of Guest Trevor Parthouse
Vehicle make/model: Toyota Avensis
Comments 'I recently broke down in Lichfield and needed to get back home, Urban recovey very quickly got to me and got my car back home. The battery on my mobile was very low and their staff even passed a message on to my wife letting her know i would be late - Very helpfull '
Date (20/03/2008): Name of Guest ben
Vehicle make/model: classic mini
Comments 'great service, very helpfull driver, highly recomend'
Date (06/03/2008): Name of Guest julie
Vehicle make/model: vauxhall zafira
Comments 'Brilliant !! Very helpful and friendly driver. Would definately recommend their services. Very reasonable prices.'
Date (28/02/2008): Name of Guest Nikki Marceano
Vehicle make/model: Toyota Previa
Comments 'Very good service. Driver was very very helpful. Great Price'
Date (09/02/2008): Name of Guest Chris Witcombe
Vehicle make/model: Cadillac convertable & 2 old beetles
Comments 'Moved three non running cars in one day. Very helpful and efficient, driver could not do enough to help. Thanks a bunch guys. Chris.'
Date (31/01/2008): Name of Guest Lucy A
Vehicle make/model: Ford Ka
Comments Excellent service, thank you!
Date (22/10/2007): Name of Guest Steve
Vehicle make/model: Ford Focus
Comments 'Got vehicle recovered to London after a crash on the M6 brilliant service !'
Date (08/10/2007): Name of Guest G Reeves
Vehicle make/model: VW Golf
Comments 'it was great service on time too'
Date (21/09/2007): Name of Guest Tom Childs
Vehicle make/model: Toyota Celica
Comments 'Friendly service, driver was patient even though the destination was hard to find. I'd use them again.'
Date (11/07/2007): Name of Guest Simon Wood
Vehicle make/model: Volvo 760 Estate Auto
Comments 'Transmission failed on the Volvo outside B'ham - Once again the team at Urban Recovery have proved their weight in gold. Sterling service and great help with arranging the repairs at Driver Transmissions (B'ham). Many thanks, Si'
Date (09/07/2007): Name of Guest Alex Adamson
Vehicle make/model: BMW 750iL
Comments 'Very good service at an excellent price, even the fairly large car I needed collecting was no problem and the car arrived on time with no hassle to me at all and thats the main thing!! will certainly be using you again..'
Date (25/06/2007): Name of Guest riz khan
Vehicle make/model: nissan micra club
Comments 'top guys helpfull higly recomended (respect)'
Date (28/04/2007): Name of Guest eric muir
Vehicle make/model: suzuki wagonr+
Comments 'Thanks for a very speedy delivery and collection. I am very impressed and would certainly use your service again should the need arise.'
Date (18/04/2007): Name of Guest Robert Jeffcoate
Vehicle make/model: BMW
Comments 'I should like to thank Urban Recovery for their helpful service which was really good. Your charge was reasonable and you did a good job so I am a happy customer, although I hope I don't need your services too often!!'
Date (05/04/2007): Name of Guest Steve Little
Vehicle make/model: 1970 Chevrolet Chevelle
Comments 'Did a great job. Chris turned up on time in the right place and was very careful with my car. He even managed to beat me back to Solihull from London. In short, polite, efficient and good value for money. I would use them again.'
Date (28/03/2007): Name of Guest Robert Hardy
Vehicle make/model: Lexus IS200
Comments 'Thanks for all your help over the weekend, excellent service. '
Date (10/03/2007): Name of Guest Harris Khaliq
Vehicle make/model: Audi R8
Comments 'My Audi R8 had a system problem which stopped it from running as it was i was on the M6, i called up urban-recovery they came in 20 minutes and delivered me an my vechile to my house, they also gave me a cheap price i would recommend these to everyone'
Date (10/03/2007): Name of Guest Bill Thornett
Vehicle make/model: Mitsubishi Pajero
Comments 'My vehicle was disabled at home and needed to be taken to a specialist repairer, one request on the website and a firm but very fair quote was sent back. Pick up was arranged, driver arrived on time and vehicle delivered. Very impressed, would definitely use again and recommend to others.'
Date (22/02/2007): Name of Guest Sandfords Construction
Vehicle make/model: Renault Master
Comments 'Our vehicle was stuck on the hard shoulder of the M6 A single phone call to urban Recovery and they were there in less than Half Hour to bring our truck back to the yard. An efficient reliable service and extremely fair rate was given. Oh yes. They were also extremely polite and pleasant. Many Thanks'
Date (04/02/2007): Name of Guest John Cattaway
Vehicle make/model: Bedford Rascal
Comments 'I booked a removal from the midlands to the south coast last week, but unfortunately at the last minute I was let down by the person I was buying the vehicle from. I called Urban Recovery as soon as I knew and they assured me it was no problem and as soon as I was ready to call and re book. At the end of the week, once I had sorted things out I called Urban Recovery to re arrange, they told me not to worry and it would be picked up Friday and delivered Saturday, and that is what happened. Well done to all at Urban Recovery Ltd. A very good service without any fuss.'
Date (28/01/2007): Name of Guest Lucy
Vehicle make/model: 1979 Mini1000
Comments 'Cool! My mini is now in one piece at my house. Let the restoration begin!! Thanx. '
Date (24/12/2006): Name of Guest Hamid
Vehicle make/model: Audi A4
Comments Thanks lads, great service
Date (04/12/2006): Name of Guest Simon Wood
Vehicle make/model: SAAB 99 (project!)
Comments 'Super service, communications and a professional team. Will use again. Thank you.'
Date (02/12/2006): Name of Guest liam
Vehicle make/model: rover 416
Comments Great job, thanks.
Date (26/11/2006): Name of Guest JOHN
Vehicle make/model: OLD VAN
Comments 'TOP BLOKES, WELL RECOMMENDED.'
Date (25/10/2006): Name of Guest Abdul Jabbar
Vehicle make/model: Nissan Cherry
Comments 'Very gud timing nice joabz'
Date (14/10/2006): Name of Guest sufi maj
Vehicle make/model: quad
Comments 'well done lads great job. '
Date (22/09/2006): Name of Guest Tony
Vehicle make/model: VW Camper
Comments 'Extremely happy with the service provided, fast efficient and at reasonable rates. '
Date (18/09/2006): Name of Guest Christine Ball
Vehicle make/model: Cadillac
Comments 'Just a big THANKYOU for delivering my cadillac safe and sound. You kept everyone involved with the car well informed and gave a first class service. I will definately ring you again when I need to. Awesome service No messing, No fuss Just Professional !! '
Date (04/09/2006): Name of Guest Peter Adams
Vehicle make/model: Vectra
Comments 'Brilliant Service. On Time and great communication. I would highly recommend Urban Recovery. Thanks a Million Peter Adams'
Date (12/06/2006): Name of Guest Tony
Vehicle make/model: Audi
Comments 'very prompt service'
Date (01/06/2006): Name of Guest Willie Thorne
Vehicle make/model: BMW 7series
Comments 'Car had broken down and thought it would be a real hassle to get moving. Called urban recovery and had the car moved straight away within 5 minutes. Very professional company who i would definatly recommend.'
Date (16/05/2006): Name of Guest Julie Gatherar
Vehicle make/model: Volkswagon Polo
Comments 'I thought moving my car would be a real hassle but I could not have been more wrong. Very professional company who I would definately recommend. Thank you very much.'
Date (07/03/2006): Name of Guest stuart scharcarnie
Vehicle make/model: Granada scorpio estate
Comments 'very speedy service, hassle free unlike others highly rec to anyone will most certainly use in the future very competative prices'
Date (25/12/2005): Name of Guest Brian Jones, P Motorsports Ltd
Vehicle make/model: Nissan Pulsar GT R
Comments 'Excellent job boys (and girl).'
Date (16/12/2005): Name of Guest Trevor Yates
Vehicle make/model: Toyota Corolla
Comments 'Thank you, Excellent service.'
Date (12/12/2005): Name of Guest steve
Vehicle make/model: clio
Comments 'EXCELLENT SERVICE VERY HELPFULL AND KEPT IN TOUCH WOUID RECOMMEND TO ALL THANKS GUYS'
Date (29/11/2005): Name of Guest Brian Tighe
Vehicle make/model: Vauxhall Corsa
Comments 'Excellent service - just as promised. My son's car was recovered from Sheffield follwing a motorwat shunt and delivered to Solihull. I would certainly use again and recommend unreservedly.'
Date (23/11/2005): Name of Guest Dawn Penrice
Vehicle make/model: Honda Civic Type R
Comments 'Very good service. My car had to be taken from Bath to Fife (Scotland) distance was not a problem to them and gave a good price too. The staff were very helpful and polite and kept me updated on when my car would arrive. I would recommend them to anyone.'
Date (14/11/2005): Name of Guest Claude Keogh
Vehicle make/model: 68 Beetle
Comments 'Fantastic service which met my deadlines and was booked at very short notice. Very helpfull fella picked up the car and was at it destination in great time, esp. since it had to go clean accross Birmingham at morning rush hour. Would deffo use again. )'
Date (13/11/2005): Name of Guest Debbie Johnson
Vehicle make/model: VW Beetle
Comments 'Hi I would like to say a very big thank you for collecting my VW Beetle from Cornwall and delivering it to my parents house in Birmingham. I would definitely use you again and recommend you to everybody, your service is 10 out of 10.'
Date (12/11/2005): Name of Guest Nigel Spurr
Vehicle make/model: Not a vehicle!
Comments 'Very flexible and careful transporting an unusual item. No hesitations in using again. Thanks.'
Date (11/11/2005): Name of Guest Barbara Good
Vehicle make/model: Mondeo
Comments 'Very pleased with the service. You telephoned back with a quote when you said you would and kept us informed throughout. A very good service and very pleasant personnel.'
Date (31/10/2005): Name of Guest Euro Concept International
Vehicle make/model: Renault Master
Comments 'Excellent service collecting our broken down truck from Belgium, it was a quick response after our confirmation and it was nice to be kept informed of the progress. Great job thanks.'
Date (07/10/2005): Name of Guest Robert Clayton
Vehicle make/model: Land Rover SWB, soft top
Comments 'Quality service, I bought the L/R from Chelmsford in Essex and had it delivered to Doncaster! I was kept informed about the location and time of arrival of the vehicle. The price was excellent. I would use Urban recovery again without doubt. Thankyou.'
Date (29/09/2005): Name of Guest carl
Vehicle make/model: vw golf vr6
Comments 'Very quick,reliable service,would definatly use again. (had car delivered to bath~100 miles )'
Date (06/09/2005): Name of Guest Dean Edwards
Vehicle make/model: Rover Metro GTA
Comments 'My wife's car broke down while on holiday in Weymouth she had the kids and her mum with her. I phoned the lads at urban recovery on Friday night and they had picked up and delivered my car to my house by Monday afternoon. No fuss, no hassle and a price that was by far cheaper than any other company I tried. I would not hesitate in giving this company my highest recommendation. Thanks for all your help lads.'
Date (13/08/2005): Name of Guest Dan Hunt
Vehicle make/model: VW T25 Camper
Comments 'A very competitive rate and friendly service. Urban Recovery kept me updated on the progress of my van every step of the way and were very reliable. Thanks!'
Date (09/08/2005): Name of Guest Belinda
Vehicle make/model: VW Beetle
Comments 'What a great service!... I've used you twice now, once for a collect and deliver, and again for a collect and dispose. Both occasions you have given an excellent service, fast, friendly, and very reliable, not forgetting the competitive price. Thanks to you all at Urban Recovery, you made the whole process pain free!'
Date (02/08/2005): Name of Guest Christopher French
Vehicle make/model: My beloved Rover 420
Comments 'Excellent service. Fast, thorough, friendly. Very efficient and good value for money. Thank you.'
Date (03/07/2005): Name of Guest Andy
Vehicle make/model: Fiesta XR2
Comments 'I'd reccommend this company 2 any1 i know. Good job, Cheap too. Cheers!'
Date (28/06/2005): Name of Guest Alex
Vehicle make/model: skoda felicia
Comments 'thanks for your help. I needed recovery of the vehicle. it was one of the cheapest and quick. when other companies asked at leat 30% more and couple of them even 3 times more '
Date (24/06/2005): Name of Guest Gaynor Martin - Galaxy Radio
Vehicle make/model: My Mum's Punto
Comments 'Thank you for rescuing my mum off the motorway! You got there when 2 other companies let me down - nice job!'
Date (26/05/2005): Name of Guest mr vaugan
Vehicle make/model: BMW M3
Comments 'well done lads, THANK YOU'
Date (11/05/2005): Name of Guest linda
Vehicle make/model: Nissan Skyline
Comments 'Having been let down by another recovery trader booked for 3 weeks we were delighted by the speed of action received from Urban Recover Ltd. They were courteous and prompt getting back to us. As the garage was waiting to fix the car therefore it was a special treat to be told they could come even earlier than at first they had said. The garage also found the driver polite and helpful. Well done to the whole team. Thanks to you all.'
Date (02/02/2005): Name of Guest Terry
Vehicle make/model: Golf VR6
Comments 'Great job lads, thanks.'
Date (29/11/2004): Name of Guest Micheal Stackhouse
Vehicle make/model: VW Camper
Comments 'Thanks for all the work you did on my Camper..... it flew through its MOT. I would definitely use you again in the future.'
Date (13/11/2004): Name of Guest Terry Donald - MMC LTD
Vehicle make/model: Mercedes Sprinter
Comments 'Thanks for looking after me on the M6, exellent job lads.'
Date (02/11/2004): Name of Guest John P
Vehicle make/model: Golf
Comments 'Thank you for your prompt response to my email enquiry.'
Date (01/11/2004): Name of Guest Mark Moore
Vehicle make/model: Mercedes Vito
Comments I burnt my clutch out trying to pull a heavy load up a hill, you lot got me back home in time for my tea... thanks.
Date (31/10/2004): Name of Guest Julie lakha
Vehicle make/model: BMW 330CI
Comments 'Good job guys, thanks.'
Date (28/10/2004): Name of Guest Stephanie May
Vehicle make/model: Ugly Phil's Trashed BMW!
Comments 'A huuuuge thank you to the guys at Urban Recovery for towing Ugly Phil's car on it's way to be trashed by The Monk and our listeners! (And also for bringing the heap of crap back in many pieces!) You guys ROCK! Big Thanks! Ugly Phil, Rach, Monk & Steph x '
Date (27/10/2004): Name of Guest Simon Rayement
Vehicle make/model: Ford Escort RS
Comments 'Thank you all at Urban Recovery Ltd for the prompt service you provided me.'